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Sr Customer Support and Implementation Engineer

Ziosk – Dallas, TX

Ziosk is revolutionizing the experience and economics of the $472 billion restaurant industry.

Ziosk places interactive touchscreen devices on each and every table in the restaurant that enables guests to order food & drinks, play games, and pay on demand. Today there are over 180,000 Ziosk tablets deployed nationwide at 3,000+ restaurants including Chilis, Olive Garden, Red Robin, Outback, TGI Fridays, Friendlys, Yard House, and more handling over $12 Billion in transactions in the next year.

Ziosk is the pioneer and industry leader in tabletop technology and has been covered in the national media including the WSJ, NYT, Washington Post, CNBC, and Nations Restaurant News. Our rapid growth has created a number of new opportunities for people to join our team, including a Sr. Customer Support and Implementation Engineer.

Ziosk is looking for a Sr. Customer Support and Implementation Engineer. This role will be responsible for installing and supporting Ziosk solutions in customer restaurants and providing installation and operations support while not in the field. The ideal candidate for this role is self-motivated, dependable, and can present him/herself professionally in a customer environment. Must be highly organized and willing to work with the team to achieve a great outcome for our customers.

Responsibilities

  • Incident Management for customer support issues
  • Be an escalation point for the Support / IT team for any implementation issues
  • Manage and support customer implementations
  • Manage the third party vendor that is used by Ziosk to do the physical install of the Ziosk platform.
  • Work with customers and Project Managers to collect all required information for any assigned implementation
  • Travel to restaurant locations to support implementations as needed
  • Will assist our 3rd party vendor as needed with physical cabling, access point installation, server installation, network switch installation and the configuration of devices.
  • Handles QA checks for all assigned installations
  • Train restaurant staff and internal Ziosk employees on the Ziosk systems and implementation process and systems
  • Communicate issues and/or project status for assigned implementations
  • Contribute to the creation of implementation guides and training materials for internal Ziosk employees and customers
  • Will be trained to support a variety of point of sale systems that are used by our customers.
  • Assist customers with Point of Sales integration with Ziosk systems

Qualifications

  • Must be willing to travel 50% of the time
  • 3+ Years working as an IT / Support Engineer
  • Strong Windows Server or Linux knowledge
  • Strong general networking knowledge
  • Excellent verbal and written communication skills
  • Must be able to professionally interact with customers at all levels
  • Must be willing to document work effort and project status on an ongoing basis
  • Schedule will deviate based on customer install / training schedule
  • Must be willing to learn how to setup Ziosk systems with many different types of POS (Point of Sale) systems
  • Existing POS knowledge is not a requirement but is a plus

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to office. No agencies or third party recruiters, please.

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