Sr. Program Manager, Team Inclusion

Amazon.com Services, Inc. – Seattle, WA

  • 8+ years of experience in learning & development, talent management or related field, that includes deep diagnostic and customized design efforts
  • 8+ years Program/Project Manager with high proficiency in project planning methodologies and tools
  • Able to travel domestically and internationally, as appropriate
  • Bachelor’s degree in related field.
  • Experience working with global teams, and driving organizational change initiatives and developing talent management plans for a global organization
  • Demonstrated experience in effective prioritization and facilitating action across remote groups
  • Well-versed in communicating (in writing and verbally) and influencing effectively with a wide variety of audiences - technical and business clients, HR functions, across all levels of the organization
  • When people feel like a part of the team, they tackle challenging tasks with higher-level reasoning and greater intelligence. People who are part of inclusive teams are more likely to help each other, self-govern, and take ownership of their work. Amazon is seeking a single-threaded leader for an opt-in inclusion program for Amazonians around the world. This program is a manager-led, self-service offering that enables teams across Amazon to identify ways to increase their inclusion, and ultimately drive a better team experience. The program’s core objectives include:
  • Deliver a consistent, teachable point of view about inclusion to Amazonians at scale.
  • Deliver a consistent, teachable point of view about interrupting unconscious bias to Amazonians at scale.
  • Enable teams to confidently review inclusion feedback and develop relevant and useful inclusion plans that make meaningful differences, measured through inclusion surveys.
  • As a single-threaded leader of the Team Inclusion Program (TIP) in the Global Learning and Development (GLD) team, you will be responsible for defining, delivering, and evolving a self-service team inclusion program that raises the bar and drives measurable outcomes. You will drive continuous improvement through further program automation and continue to drive awareness and adoption of the program. You will interact with stakeholders from HR leadership, PR, Legal, People Tech, and various business lines (Alexa, AWS, Retail, etc), to inform program iteration, remaining flexible to changing priorities and open to new ideas. You will provide ongoing program communication and updates, as well as host appropriate stakeholder and executive reviews. You will fine-tune and automate processes to measure adoption, inclusion lift, and employee experience, and let those learnings guide program enhancements to further improve team inclusion at Amazon. The right candidate for the Sr. Program Manager role demonstrates:
  • Track record of successfully delivering high-profile, high-risk customer- or employee-facing products or programs
  • Experience in program design and/or past creation of learning assets to serve a global corporate audience
  • Proven ability to influence without authority, motivate cross-functional teams, and self-start
  • Excellent communication skills, paired with sound business judgment and ability to see around corners
  • Experience measuring program impact against pre-defined success metrics, and proven ability to employ data-driven decision making
  • Experience writing narratives/scripts and managing video content production
  • Familiarity with an agile development process and past successful partnership with tech teams
  • Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented work environment
  • Master's Degree
  • Certified Project Mgmt/Program Mgmt credentials
  • Strong business acumen and ability to work effectively across business line and varying cultures; ability to work autonomously
  • Bias for action, excellent attention to detail and relentless commitment to follow-through
  • Ability to multi-task and handle various projects simultaneously to drive timely results
  • Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization
  • Demonstrated expertise in process management-Six Sigma/green belt certification preferred
  • Resilient and able to thrive in a fast paced, entrepreneurial environment with a high level of energy
  • KNet or similar LMS experience will be useful, but not a must
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