Job Classification: Full-Time Regular
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The focus of the Senior Systems Administrator role is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential, requiring both steadiness and flexibility. The job environment is stable but fast-paced, and is based on known relationships with people and well-defined processes. Consistent, error-free work based on defined regulations and standards are key measures of job performance success.
This position is designed to develop a valued technical expert, who, recognized and supported by management and a stable work environment, can deliver quality work on a consistent basis.
Responding efficiently and effectively to routine and escalated help desk issues related to systems, applications, and servers using established processes.
Managing and completing advanced internal and external IT projects including client migrations, system upgrades and new system deployments.
Tracking time and documenting work performed in ticketing system
Working as part of a team and completing tasks independently
Communicating directly with customers to understand issues and desired outcomes, and formulating appropriate responses and work plans
Performing routine tasks as defined in detailed work plans, as well as resolve ad-hoc support requests
Troubleshooting system and network issues and resolving or escalating in accordance with internal and/or client SLAs
Key Requirements include:
Five or more years of technical support and admin experience, including a minimum of two years of resolving advanced issues;
Experience managing and maintaining server operating systems including Microsoft Windows 2008, Windows 2012 and Windows 2016;
Demonstrated Experience with Microsoft Cloud Solutions including Office 365 and Azure
Demonstrated familiarity with wired and wireless networks, as well as with network and system security;
Strong communication skills with demonstrated customer service orientation and unwavering commitment to service excellence; and
Ability to work evenings and weekends through on-call rotation schedule.
Endevis, LLC. and all companies represented are Equal Opportunity Employers and do not discriminate against any employee or applicant for employment because of age, race, color, sex, religion, national origin, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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