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Sr. Systems Administrator

Donegal Insurance – Marietta, PA



Engineering, Information Technology, Design



Salary : $50000 - $80000  / YEAR

Donegal Insurance Group is a regional property-casualty insurance group doing business in the Mid-Atlantic, Midwestern, New England, Southern and Southwestern states through eleven insurance companies: Donegal Mutual Insurance Company, Atlantic States Insurance Company, Le Mars Insurance Company, Michigan Insurance Company, Mountain States Insurance Group, Peninsula Insurance Group, Sheboygan Falls Insurance Company, Southern Insurance Company of Virginia and Southern Mutual Insurance Company. 

Donegal Insurance Group offers a broad range of personal and commercial insurance products. Our companies conduct business through a network of independent insurance agencies. Our strong financial foundation and successful operating strategies have earned our group a rating of ?A? (Excellent) by the A.M. Best Company, the nation?s leading insurance rating organization. 

About the role: 

As a Senior Systems Administrator on the Network Services Team, you can help us build and maintain outstanding technology and collaborative support services. This role also has responsibility for our Microsoft System Center Service Manager (SCSM) and our Microsoft System Center Configuration Manger (SCCM) environments. This role also includes supporting and creating solutions within the 3rd party Cireson application front-ending the SCSM solution. 

Responsibilities & Qualifications

Provide excellent customer service by developing relationships with peers and customers

SCSM - System Center Service Manager platform (management of Incidents, Problems, Changes and Service Requests)

Assisting in project development, defining technical requirements and developing solutions related to SCSM / Cireson.

Designing and customizing SCSM/Cireson solutions

Overseeing architectural design and integration content management, workflow, collaboration, business process or other solutions within SCSM services

SCCM ? System Center Configuration Manager (Windows deskstop OS images and application deployment, patching of workstations and servers)

Base image creation and deployment

Automation of package install

Reporting of software versions and compliance of standard versions

Advanced monitoring, administration, and maintenance of SCCM

Assist and lead in the troubleshooting of SCCM Server and Client solutions from the infrastructure and application layers

Windows desktop and server patch deployment

Work with engineers to resolve any patching issues

Perform advanced monitoring, administration, maintenance, and resolution of Microsoft technologies, including Windows Operating Systems, Active Directory, Group Policies, and PowerShell

Lead technically complex process improvements

Configuration and administration of SolarWinds Monitoring Software

Participate in ?on call? coverage schedule.

Required Qualifications:

Bachelor’s degree in Computer Information of related field or any equivalent combination of experience and education

Experience with a virtual desktop environment

Experience with Windows 10 and familiarity with the Windows 10 servicing life-cycle

Minimum of two years’ experience with Microsoft System Center Service Manager

Minimum of two years’ experience with Microsoft System Center Configuration Manager

SQL experience

Experience in the administration of Microsoft Core Infrastructure technologies: Active Directory, DNS, DHCP, Group Policies

Experience in the administration of Microsoft Client and Server Operating System technologies: Windows 10 and Windows Server 2012 R2 and greater

Experience creating PowerShell scripts

Experience in enterprise monitoring, including installation, configuration, and maintenance

Accomplished in performing and understanding baselines and native Microsoft performance counters, with the capability to interpret results from all tool sets

Excellent Communication, Presentation, Problem-solving, Analytical, and Customer service skills.

Strong attention to detail, goal-oriented, highly motivated, and able to work with minimal supervision

Preferred Qualifications:

Cireson Portal experience

Advanced SCCM and SCSM experience

SolarWinds Configuration & Monitoring experience

Microsoft certifications

ITIL Certification or demonstrated understanding

We also offer a comprehensive benefits package, including:

Medical/Dental/Vision Insurance

Company paid life insurance

401k Plan

Paid Time Off

Sick Days

Paid Holidays

Incentive Plan

Employee Stock Purchase Plan

Flexible Benefits Plan

Continuing Education Assistance

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