Sr. Salesforce Administrator
Amazon.com Services, Inc. – Seattle, WA
Bachelors degree3+ years experience implementing and configuring Salesforce.com and other CRM solutionsYou take full responsibility for the business solutions you provide from requirements gathering through to post go-live support (end-to-end ownership).You are able to critically review solutions to make sure impacts to dependent systems or processes are eliminated, minimized, or mitigated.You think first in terms of business process and system architecture, and you communicate your ideas effectively to others in your division.Experience with Salesforce Lightning ExperienceProven experience creating Visualforce pages, Lightning components, Apex classes and triggersExperience with integrations and knowledge of integration patternsExperience working with large data volumes and data migrations across multiple tools and systemsStrong attention to detail and excellent problem solving skillsStrong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teamsExperience developing and delivering solutions to real customer problems, preferably with an emphasis on Sales, Customer Service, Operations, and/or Marketing issues as a consultant or team leaderCertified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent Salesforce experience.
Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about customer experience?
Would you like to join a team that is inventing new and innovative ways for Amazon to engage Selling Partners? If this sounds intriguing, then we would like to talk to you about a role In Marketplace Recruit and Development, a growing and entrepreneurial team working with Salesforce to invent new ways to engage with our large supplier base. We are working on new technologies to tackle Selling Partner management, tool engagement, strategic planning, and supply chain and logistics optimization in order to help grow the businesses of our suppliers and improve the customer experience.
The successful candidate will perform administration of the Salesforce platform (s), and work closely with Release Management to make sure we are supporting our users. The candidates main focus will be to help scope the new features requested for the platform in addition to supporting launches of new products, countries and teams. In addition to this work, you may, at times, partner with a team of Architects and developers in consolidating several instances of Salesforce into one global instance. The candidate will engage with business, gather technical requirements, conduct ongoing support and user training and change management, business analysis and activities for enhancements, upgrades, data conversions and report development for multiple business groups with varying needs. The candidate will be self-motivated, detail oriented and would be a go-to resource for launching new teams onto the platform. The candidate will be an expert in Salesforce Administration functions and capabilities.
ResponsibilitiesAbility to ramp up quickly and manage T2 and higher cases on the platformConfiguration of our Salesforce Instances to support new feature requests.Rolling out new features and functions to internal and external customers with high attention to landing them effectively. High attention to measuring results to ensure that goals to improve experience and/or efficiency are met and course-correct quickly when necessary.Create effective mechanisms for understanding feature level opportunity size continually focusing engineering resources on the most impactful investments.Proactively identify and implement operational improvements, enhancements, and system customization s to address evolving business requirements.Prioritize, communicate, and complete Salesforce-related projects as prioritized by the business.Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.You leverage your knowledge of internal and industry best practices in design decisions.You will understand when a new feature can be configured and scalable versus requiring customer development.You are the go-to person on your team for configuration in Salesforce area and have exported this knowledge to others.Ensure that quality assurance practices are adhered to in deploying new features and functionsKnowledge of Salesforce products (Salesforce for Outlook, Einstein Analytics, Pardot)Experience with ETL tools (Informatica, Mulesoft, Data Loader)Experience with AWS products (S3, SES, SQS, Redshift)Experience developing and implementing solutions across multiple businessesProfessional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles, and source control managementExperience with Pardot is a plus.