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Store Team Leader

The Paper Store – Bedford, MA

The Paper Store- Store Team Leader (Store Manager)

Overview: The Paper Store is committed to being the premier destination for all of our customers gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Store Team Leaders are responsible for: delivering world class service, achieving sales goals, maintaining visual excellence, and maintaining operational compliance in a fun and fast paced retail environment. The Store Team Leader reports directly to the District Manager.

Job Purpose: Store Team Leaders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.

Key Responsibilities:

  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Demonstrate the ability to make decisions with sound judgement, in the best interest of the customer, store team, and business
  • Demonstrate desire to participate in training and development utilizing all training resources available
  • Demonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength for leadership in all departments
  • Continually train and coach associates in all areas of the business including: visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviors
  • Inspire and motivate the team daily by delivering feedback and utilizing TPS recognition programs
  • Resolve conflicts, problem solve and facilitate complex conversations
  • Effectively manage supply, and payroll budgets on a weekly/monthly basis
  • Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  • Execute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events
  • Complete all other related tasks/direction as assigned by the District Manager within assigned time frame
  • Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent
  • Fill open positions within 30 days by actively networking and recruiting
  • Utilize company performance management tools to develop team members ( evaluations, performance documentation)
  • Build positive working relationships with District Manager, peers, Merchandisers and corporate partners
  • Ensure compliance to all company Policies, Procedures and expectations

Job Requirements:

  • Previous experience in specialty retail management is preferred
  • College degree preferred
  • Demonstrate an ability to multi task, while being attentive to customers
  • Proficient in using Microsoft Office and POS Systems
  • Ability to adapt to and embrace change
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well and be a leader in a team environment
  • Professional attire, demeanor, appearance and compliance to company dress code required
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Ability to work autonomously while paying strong attention to detail
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time. Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Brand: The Paper Store
Address: 291 Great Rd. Bedford, MA - 01730
Property Description: 0003 - 291 Great Rd., Bedford, MA
Property Number: 0003

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