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Shift Leader

Inspyr Studios – Arlington Heights, IL

We are looking for a responsible Shift Leader to help organize and run our studio and fill in for the Studio Manager when needed. Your job will be highly important in ensuring the desk team meets its goals of efficiency, sales and customer satisfaction.

Shift Leader responsibilities include training desk/sales associates, monitoring studio inventory, meeting sales goals and analyzing member s behavior to ensure we meet and exceed client expectations.

Our ideal candidate will have studio manager skills with a sharp business mindset. Especially in regards to sales. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you ll often be acting as a liaison between managers, employees and members.

Ultimately, the duties of the Shift Leaders are to make sure our studio operates effectively, we meet our sales goals, and that we keep our members happy.

Responsibilities:

*. Assist the Studio Manger in planning and implementing strategies to attract members.

* Coordinate daily customer service operations (e.g. sales processes, staff effectiveness).

* Track the progress of weekly, monthly, quarterly and annual objectives.

* Monitor and maintain studio inventory.

* Identify hiring and training needs.

* Supervise and motivate staff to perform their best.

* Coach and support new and existing desk/sales staff.

* Suggest sales training programs and techniques.

* Communicate with members and evaluate their needs.

* Handle complaints from customers/members.

* Conduct regular audits to ensure the studio is functioning properly and presentable.

* Make sure employees adhere to company policies and guidelines.

* Act as our studio s representative and set an example for our staff.

Requirements:

*Proven experience as a Shift Leader or similar position.

* Experience with recruiting and performance evaluation process.

* Proven sales experience.

* Proficient user of MS Office.

* Proficient user of a computer software program.

* Leadership and organizational abilities.

* Interpersonal and communication skills.

* Problem-solving attitude.

* Flexibility to work early (4:30 am) and later (3:00 pm) shifts

* College degree in relevant field is a plus (Business Administration, etc...)

Job Type: Part-time

Salary: $13.00 to $15.00 /hour

Experience:

  • Relevant: 2 years (Required)

Education:

  • Bachelor s (Required)

Location:

  • Arlington Heights, IL (Preferred)

Work authorization:

  • United States (Required)

Shifts:

  • Morning (Required)
  • Evening (Required)

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Hours per week:

  • 20-29

Overtime often available:

  • No

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