How You ll Make a Difference:
Supervises designated departments at specified site(s). Assures accurate and complete information is procured to meet the requirements of registration, medical record initiation, billing, finance, marketing, governmental agencies and other initiatives. Coordinates with other site supervisors to assure seamless patient access and consistency with staff performance relations in all Patient Access areas.
Based on operational hours (24/7), has 24 hour accountability at assigned sites, oversees and manages daily operations, delegates responsibilities to appropriate staff, and maintains adequate staffing levels.
In collaboration with the manager or director, sets short and long-term goals based on established priorities of the department and facility objectives.
Collaborates with interdisciplinary management, Patient Access Services (PAS) Quality and Training, Information Systems (IS), Business Office, and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and site strategic initiatives.
Resolves issues or inaccuracies involving hospital business office billing.
Participates in multidisciplinary teams for process improvement. Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations and improve quality and service.
Surveys satisfaction of physicians, office staff, patients and patient families. Follows up on problems/issues to maximize customer satisfaction and quality. Recognizes situations or signs of patient, physician or visitor discontent that may evolve into possible public relations and/or risk management issues and acts proactively.
Responsible for monitoring departmental cost performance and productivity, and maintaining operations within budget. Provides justification for variances and volume impact to manager or director. Responsible for developing and maintaining processes to improve revenue cycle performance.
Coordinates PAS staff training and other appropriate user training for all updates and enhancements to PAS software.
Maintains current knowledge and understanding of government rules and regulations (i.e. privacy, confidentiality and consent issues), advising staff on specific issues or changes as they occur.
What it Will Take:
Licenses & Certifications
High School Graduate.
Required Functional Experience
Typically requires 3 years of experience in customer service in a Health Care environment or related field.
Knowledge, Skills & Abilities
Prior experience with such things as: Health Insurance Portability and Accountability Act (HIPAA), patient admitting software, centralized scheduling or call center setting, Joint Commission standards, Medical Insurance/Medicare, and medical legal consent.Leadership or senior level staff experience, preferably in medical admitting or similar environment.Must possess a high level of demonstrable customer service/customer relations skills typically obtained through customer service work experience. Exceptional verbal and written communication skills.Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment.Proven effective critical thinking, creativity, problem solving and decision-making skills.Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management.Intermediate computer skills with Windows applications and other automated systems.Maintains competency with hardware, software and interface components of the PAS information technology systems.Previous experience in multi-department or multi-facility supervision preferred.
Monday through Friday with expected weekend coverage and on call rotation. This is a 24X7 department so working after normal business hours should be expected during the week. Candidate should be able to flex their time according to department needs.
Patient Access Svcs
855 N Westhaven Dr
At Aurora Health Care:
We pride ourselves on taking care of our people. And not just our patientswe mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team thats as passionate about the work as you are. Here, youll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change livesincluding your own.
Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.
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