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Support Specialist II

Rice University – Washington, US



Ability to learn new operating systems versions and new application packages to a level of being able to train others



Salary : $50000 - $100000  / YEAR

Skills Required - Demonstrated intermediate knowledge of the concepts, practices and procedures of desktop support - Proficient knowledge of various software and hardware and how they are configured and interface with each other - Good analytical, collaborative, creative, problem solving, research, and verbal and written communication skills - Proven ability to train end users Skills Preferred - Familiarity with smart phone support and a desire to self-teach and keep up with new smart phone technology - Familiarity with consumer type Linux OS at any level - Excellent communication, interpersonal and customer service skills - Ability to supervise student employees, motivate, train them and communicate with them effectively - Ability to learn new operating systems versions and new application packages to a level of being able to train others - Ability to communicate with IT network specialists and system administrators at a functional level and the ability to interpret infrastructure changes and their     effects on IT customers - Good command of the English language and ability to communicate in clear speech over the phone

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