Job Id : 639
Jobtitle : Support Specialist
Location : Lake Stevens, WA
Company Name : Information Technology
Industry : Information Technology
Salary : $52,000 - $85,000 YEAR
Job type : Fulltime
Posted on: 2019-07-01
Required Skills : Engineering, Information Technology, Design
Benefits : No benefits are available
Essential Duties And Responsibilities
Essential duties and responsibilities may include, but are not limited to, the following:
Performs Active Directory duties such as additions/deletions, group membership, group policy management, login scripts and other associated tasks
Implements the city's patch management solution and Windows Deploy Services
Assists in the administration of the city's mobile device management solution ensuring mobile devices (smartphone, tablets) are patched, software is up to date, and devices are compliant with security requirements
Assists in the administration of the City's VOIP telephone systems such as add/move/changes to user's desktop phones
Configures, deploys, and updates desktops, laptops, and mobile digital computers (MDT/MDC)
Attends regular New World Systems build teams and serves as the police department's liaison for training and bug fix reporting to the user group
Assists with operating system upgrades and provides end users with advanced notification of major changes
Performs regularly scheduled updates on all client computing devices and enterprise applications
Provides technical support to ensure customer service expectations are being met
Provides training on various applications to users to ensure users know how to access or use them
Audits all IT hardware and software assets to ensure compliance with software licensing and capital replacement cycles; provides reports to IT Manager as requested
Other Duties As Assigned
Completes assigned projects in a timely manner, on budget, and accurately; reports project status to IT Manager
Assists in recommending hardware and software solutions
Should HAVE: RPAS V14 or perhaps higher 6+ yrs
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