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Support Specialist

Information Technology – Lake Stevens, WA



Engineering, Information Technology, Design



Salary : $52000 - $85000  / YEAR

Essential Duties And Responsibilities
Essential duties and responsibilities may include, but are not limited to, the following:

Performs Active Directory duties such as additions/deletions, group membership, group policy management, login scripts and other associated tasks

Implements the city's patch management solution and Windows Deploy Services

Assists in the administration of the city's mobile device management solution ensuring mobile devices (smartphone, tablets) are patched, software is up to date, and devices are compliant with security requirements

Assists in the administration of the City's VOIP telephone systems such as add/move/changes to user's desktop phones

Configures, deploys, and updates desktops, laptops, and mobile digital computers (MDT/MDC)

Attends regular New World Systems build teams and serves as the police department's liaison for training and bug fix reporting to the user group

Assists with operating system upgrades and provides end users with advanced notification of major changes

Performs regularly scheduled updates on all client computing devices and enterprise applications

Provides technical support to ensure customer service expectations are being met

Provides training on various applications to users to ensure users know how to access or use them

Audits all IT hardware and software assets to ensure compliance with software licensing and capital replacement cycles; provides reports to IT Manager as requested 


Other Duties As Assigned

Completes assigned projects in a timely manner, on budget, and accurately; reports project status to IT Manager

Assists in recommending hardware and software solutions 

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