Support Technician -- Part-Time

Shedd Aquarium – Chicago, IL

The Technical Support Technician is responsible for providing high quality customer service and technical support for all organizational IT & AV client solutions. The Technical Support Technician relies on experience and judgment as well as preestablished procedures and instructions to identify, research and resolve technical problems.
Schedule: This position will be required to work at least one weekend day. From there, the remainder of the hours would fall during the week with the exact schedule during the week being somewhat flexible.
Duties & Responsibilities:
  • Demonstrate commitment to Shedd s vision, mission and values.
  • Provide high quality customer service for all audio/visual events and end user technical requests.
  • Proven ability to support IT components (Client & Mobile Hardware / Software), Windows, IOS, Android and Office.
  • Record problem symptoms and status information in a timely fashion and communicate internally within IT and externally with the customer through problem resolution.
  • Provide technical support for all Audio/Visual related systems including but not limited to display devices, projectors, video teleconferencing (VTC) systems using documented procedures and tools.
  • Provide comprehensive audio/visual support for meetings and events including setup, testing, operation and removal of AV equipment, configuration of conference room and event spaces and audio or video conferencing needs.
  • Perform regular testing/maintenance/upgrades of all internal IT & AV systems
  • Assist in maintaining up-to-date inventory of all applicable hardware & software.
  • Must be able to work weekends and evenings
  • Other duties as assigned
  • Any combination of education and training equivalent to a bachelor s degree which demonstrates the ability to perform the duties and responsibilities as described
  • Advanced coursework in computer technology, network administration, or similar field is highly desirable
  • Customer support experience via a help desk / service desk model
  • Experience troubleshooting a wide range of IT problems
  • Working knowledge of MS operating systems (Windows 10) and applications (Office 2016, O365)
  • Familiarity with networking concepts, including TCP IP and VoIP
  • Experience with networked AV technology
  • Familiarity of VTC systems like Polycom, Skype for Business and ZOOM
  • Ability and desire to provide extraordinary customer-service to internal customers
  • Ability to work independently and in a dynamic environment
  • Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers and management.
  • Strong problem solving and organizational skills.
  • Ability to lift 50lbs or more
  • CompTIA A+, ACMT preferred

All Jobs in Chicago, IL

  • Graphic Designer Associate

    JP Morgan Chase Chicago, IL

    View Job
  • Obstetric Technician, Birthing Unit, Resurrection Medical Center, Chic

    Amita Health Chicago, IL

    View Job
  • Obstetric Technician, Birthing Center, Resurrection Medical Center, Ch

    Amita Health Chicago, IL

    View Job
  • Sr. Associate, Data & Analytics Modeler, Machine Learning

    KPMG Chicago, IL

    View Job
  • Associate Banker (Part Time) Chicago Lake Co East Market - (Libertyvil

    JP Morgan Chase Highland Park, IL

    View Job
  • Program Assistant

    Northeastern Illinois University Chicago, IL

    View Job
  • Manager-Performance, Full-Time, Days

    Northwestern Medicine Chicago, IL

    View Job
  • Administrative Assistant

    Co-Optim Chicago, IL

    View Job
  • Patient Service Representative - Rheumatology, Full-time, Days

    Northwestern Medicine Chicago, IL

    View Job
  • Marketing Assistant

    Co-Optim Chicago, IL

    View Job
  • Key Holder - Water Tower Place (NEW Store!)

    Morphe Chicago, IL

    View Job
  • Guidewire Business Analyst, Senior Associate

    PwC Chicago, IL

    View Job

Featured Articles

SAP Warehouse Management Online Training –

02 May 2016

SAP WM stands for SAP Warehouse Management. It is an integrated SAP module and is a sub-module of SAP MM (Material Management). It is an important part of the supply chain; it aims in controlling the materials movement and storage within a warehouse; it processes the associated transactions, includi

read more..

Insight In The Business Analyst Training And Placement

24 September 2015

Business Analysts are responsible for identifying the business needs of their clients and stakeholders to determine solutions to business problems. Business Analyst is the much sought after profession making the Business Analyst Training and Placement popular among the recent graduates or the fresh

read more..

How to Face Telephonic Interview Questions?

22 August 2018

Nowadays, companies or the recruiters insist the job seekers or the candidates to go through a telephone interview first before conducting an in-person interview. This helps the hiring managers in screening the candidates for employment. We will discuss more details a

read more..

Issues Affecting International Students in USA: Problems & Challenges

24 April 2019

Being an international student in the USA in search of better career opportunities, there are some issues affecting international students like academic difficulties, cultural challenges and more. There are challenges faced by international students the majority of whom are Indians when they move

read more..

Thanks For Your Feedback

Attach A Resume First