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System Admin

The Judge Group – St. Louis, MO



Information Technology



Salary : $55000 - $70000  / YEAR

 

Job Description Our client is currently seeking a System Admin
We are seeking an operations coordinator to support our middle-ware applications running on Microsoft Windows-based platforms and servers. This person will implement and administer applications, perform daily functions required to maintain supported systems and applications while working with critical and sensitive information, and will be responsible for managing all associated incident and request tickets. The ideal candidate would be customer-focused, have brilliant problem solving skills, and experience working in a collaborative team environment.

This job will have the following responsibilities:

 

Install, upgrade, maintain, configure and program applications 

Monitor and respond appropriately to alerts and escalate issues as needed 

Provide Tier 2/3 support and act as escalation point for Tier 1 support 

Configure and maintain hardware 

Diagnose and resolve incidents, and document actions taken in the trouble ticket system 

Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity 

Plan and implement technical change requests 

Develop and document technical procedures and processes 

Perform scheduled maintenance and document results 

Research and analyze new technology solutions 

Investigate and resolve user access issues 

Add, delete, or change privileges for users in various applications 

Maintain scripts used for reporting and monitoring

Qualifications & Requirements:

An undergraduate degree or equivalent experience in the IT field 

Customer service/relationship management experience 

Proven ability to adhere to standards 
Knowledge of: 

Trouble ticket systems 

Operating systems 

Database systems 

Scripting solutions 

Microsoft Office products 

Computer components, such as hard drives, network interface cards, memory, and CPUs

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