Job Id : 786
Jobtitle : System Admin
Location : St. Louis, MO
Company Name : The Judge Group
Industry : Information Technology
Salary : $55,000 - $70,000 YEAR
Job type : Fulltime
Posted on: 2019-07-04
Required Skills : Information Technology
Benefits : No benefits are available
Job Description Our client is currently seeking a System Admin
We are seeking an operations coordinator to support our middle-ware applications running on Microsoft Windows-based platforms and servers. This person will implement and administer applications, perform daily functions required to maintain supported systems and applications while working with critical and sensitive information, and will be responsible for managing all associated incident and request tickets. The ideal candidate would be customer-focused, have brilliant problem solving skills, and experience working in a collaborative team environment.
This job will have the following responsibilities:
Install, upgrade, maintain, configure and program applications
Monitor and respond appropriately to alerts and escalate issues as needed
Provide Tier 2/3 support and act as escalation point for Tier 1 support
Configure and maintain hardware
Diagnose and resolve incidents, and document actions taken in the trouble ticket system
Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity
Plan and implement technical change requests
Develop and document technical procedures and processes
Perform scheduled maintenance and document results
Research and analyze new technology solutions
Investigate and resolve user access issues
Add, delete, or change privileges for users in various applications
Maintain scripts used for reporting and monitoring
Qualifications & Requirements:
An undergraduate degree or equivalent experience in the IT field
Customer service/relationship management experience
Proven ability to adhere to standards
Trouble ticket systems
Microsoft Office products
Computer components, such as hard drives, network interface cards, memory, and CPUs
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