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Systems Administrator


Job Id : 5155

Jobtitle : Systems Administrator

Location : Kennett Square, PA

Company Name : Pegasus Technologies

Industry : Information Technology

Salary : $47,000 - $98,000  YEAR

Job type : Fulltime

Posted on: 2019-10-07


Required Skills : Command Line, Active Directory, Group Policy, Firewall, Antivirus, Office 365

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,Life Insurance


Job Description:

Pegasus Technologies is hiring a full-time Systems Administrator to manage and support computer systems and networks. Candidate should have a minimum of 3-5 years of experience supporting networks of Microsoft products such as Windows 7, 8.1, 10, Windows Server 2008, 2012 R2, 2016, and Microsoft Office. Exchange Server and Office 365 experience and industry certifications are welcome. You will answer customer telephone calls, provide remote technical support from our Kennett Square office, and travel to customer sites to resolve customer issues.

 

Responsibilities:

  • Monitor and respond to client inquiries and support requests via phone, email, and onsite.
  • Provide professional services to our clients and partner base
  • Take escalated calls as needed
  • Maintain detailed documentation on client interactions and client environment
  • Project design and technical sales support
  • Project Implementation support and management
  • Ensure productivity standards and metrics are maintained
  • Work closely with other support representatives in a tiered support model
  • Work with supervisor and other technical team leaders to ensure consistency of service

 

Required technical experience includes:

  • Windows command line interface
  • Windows Server 2008, 2012, 2016 administration in all versions
  • Active Directory administration and support
  • Group policy administration and support
  • TCP/IP networking, including DNS and DHCP
  • Firewall configuration experience
  • Experience with spyware and virus removal
  • Experience performing Exchange deployment and administration
  • Experience with Office 365 migration and deployment
  • Batch file creation and Windows scripting
  • NTFS permissions, share permissions, and security groups
  • Expert knowledge of device manager and computer hardware
  • Experience with Azure cloud services
  • Registry modification
  • PC hardware troubleshooting

 

Required Skills:

  • Readily troubleshoot complex problems by logically reducing the number of variables in a methodical fashion
  • Be willing and able to follow operational procedures, including documentation standards, dispatch scheduling, and detailed time accounting
  • Have a natural curiosity for technology and enjoy learning new things
  • Understand the critical importance of keeping customers satisfied
  • Patiently and quickly locate, search, and understand log files
  • Patiently and quickly search, read, and comprehend product documentation and knowledge base articles in order to solve a problem or install a new service
  • Understand the importance of adhering to data security practices
  • Work both independently and on a team, depending on the project
  • Have excellent communication skills in order to efficiently listen to customer inquiries and explain actions taken towards issue resolution to customers and supervisor
  • Maintain high reviews for customer service excellence
  • Must have a current driver’s license and reliable transportation
  • Must have a functioning cell phone

 

Job Compensation:

  • Pay packages include a base salary with health, dental, and vision insurance, 401K, 6-month scheduled performance reviews, and a team-oriented work environment that gives you the opportunity to make a difference every day.

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