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Job Id : 4083

Jobtitle : Systems Analyst

Location : Vicksburg, MS

Company Name : Cray

Industry : Information Technology

Salary : $65,000 - $95,000  YEAR

Job type : Fulltime

Posted on: 2019-08-16

Required Skills :  Communication Skills, Both Verbal And Written

Benefits : No benefits are available

Background and Skills :

  •  Bachelor's degree in Computer Science, Engineering or equivalent experience
  •  8+ years of HPC-related experience, ideally with large-scale HPC and parallel file system administration and support
  •  Ability to lead and work effectively in a team environment to investigate and resolve complex problems
  •  Extensive knowledge and experience of Linux/Unix operating systems, workload management systems, parallel file systems, networking and security
  •  Must have direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, Fortran, etc.)
  •  Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades and patch installation as needed
  •  Possess the organizational and analytical skills needed to effectively isolate both hardware and software problems and drive solutions through to conclusion
  •  Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  •  Very good communication skills, both verbal and written
  •  Experience with project planning and management, process management and team or project leadership
  •  Ability to clearly document processes and procedures with a focus toward mentoring and sharing knowledge
  •  Occasional travel for training or to help support remote systems is required
  •  Rotation of on-call duties with other staff to provide 24x7 coverage
  •  Must have or be able to obtain Top Secret Clearance with SCI.

Primary Duties and Responsibilities :

  •  Provide technical and operational leadership and guidance to the other team members
  •  Serve as the primary POC for new installs, customer escalations and other significant site events
  •  Serve as liaison between the District Service Manager, Sales, the customer and site staff
  •  Provide weekly activity/progress reports for issue tracking, event planning, recent events and updates to new or ongoing customer concerns
  • Lead regularly scheduled customer meetings to keep the customer informed of significant or ongoing issues, upgrade/maintenance planning, system availability and general system or site staff news
  • Provide a full range of pre- and post-sale support of Cray products and services
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases and third-party applications
  • Overall management and maintenance of system configuration databases, site spares inventory, part returns and other logistics requirements
  • Oversee maintenance and updates to site/system SOPs, system diagrams and other configuration or support documents

• Provide expert technical support of Cray products including but not limited to:

o Maintain system software and firmware revisions, including patches, updates, and OS upgrades

o Provide software technical support for product installations and maintenance to ensure that the system is functioning according to specifications

o Analyze system hardware, software and third-party software issues, provides detailed and thoughtful analysis of problem and solution

o Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues

o Determine solutions and implement repair or workarounds when possible, fully document steps taken when required

o Document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge

o Manage software issues for both the system and user applications, submitting and tracking bugs as required

o Perform preventative and corrective maintenance as required for both hardware and software issues

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