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Systems Engineer

Nesco Resource – St. Louis, MO

Engineering, Information Technology

Salary : $52000 - $75000  / YEAR

This job will have the following responsibilities: 

Install, upgrade, maintain, configure and program applications 

Monitor and respond appropriately to alerts and escalate issues as needed 

Provide Tier 2/3 support and act as escalation point for Tier 1 support 

Configure and maintain hardware 

Diagnose and resolve incidents, and document actions taken in the trouble ticket system 

Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity 

Plan and implement technical change requests 

Develop and document technical procedures and processes 

Perform scheduled maintenance and document results 

Research and analyze new technology solutions 

Investigate and resolve user access issues 

Add, delete, or change privileges for users in various applications 

Maintain scripts used for reporting and monitoring

Qualifications & Requirements:

An undergraduate degree or equivalent experience in the IT field 

Customer service/relationship management experience 

Proven ability to adhere to standards 

Knowledge of: 

Trouble ticket systems 

Operating systems 

Database systems 

Scripting solutions 

Microsoft Office products 

Computer components, such as hard drives, network interface cards, memory, and CPUS.

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