Job Id : 787
Jobtitle : Systems Engineer
Location : St. Louis, MO
Company Name : Nesco Resource
Industry : Information Technology
Salary : $52,000 - $75,000 YEAR
Job type : Fulltime
Posted on: 2019-07-04
Required Skills : Engineering, Information Technology
Benefits : No benefits are available
This job will have the following responsibilities:
Install, upgrade, maintain, configure and program applications
Monitor and respond appropriately to alerts and escalate issues as needed
Provide Tier 2/3 support and act as escalation point for Tier 1 support
Configure and maintain hardware
Diagnose and resolve incidents, and document actions taken in the trouble ticket system
Implement necessary patches, hotfixes, service packs, cumulative updates, and upgrades to meet security compliance and application integrity
Plan and implement technical change requests
Develop and document technical procedures and processes
Perform scheduled maintenance and document results
Research and analyze new technology solutions
Investigate and resolve user access issues
Add, delete, or change privileges for users in various applications
Maintain scripts used for reporting and monitoring
Qualifications & Requirements:
An undergraduate degree or equivalent experience in the IT field
Customer service/relationship management experience
Proven ability to adhere to standards
Trouble ticket systems
Microsoft Office products
Computer components, such as hard drives, network interface cards, memory, and CPUS.
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