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System/User Support Engineer (Application Support)

Job Id : 5565

Jobtitle : System/User Support Engineer (Application Support)

Location : Irving, TX

Company Name : BuzzClan LLC

Industry : Information Technology

Salary : $18,000 - $71,000  YEAR

Job type : Fulltime

Posted on: 2019-10-14

Required Skills : System, Devops , Python, Python , Powershell, Devops , CI/CD, JIRA , Jenkins , Ansible

Benefits : No benefits are available

Job Description:

  • Responsible for the design and development of medium to highly complex systems.
  • Skills include system design and analysis as well as business skills.
  • Works with data and project managers to understand systems and consults with customers to understand needs.
  • Developments and implements new systems, corrects software errors in existing systems, and works to improve performance through hardware upgrades.
  • Manages computer systems in a business environment and responsible for resolving technical issues.
  • Knowledgeable in programming, data structures, computer systems, and software engineering.
  • Bachelor's degree in computer science, software engineering, or other related field.
  • Ability to manage multiple assignments.
  • Superior written and oral communication skills.
  • Identify, diagnose, and resolve software issues reported by customers
  • Install and maintain software and provide assistance with configuring system software
  • Provide one on one assistance to the end user regarding the technical flaw, either by trouble ticket, phone, email, or in person
  • Coordinate with the third party vendor for timely repair of the system under the maintenance agreement warranty
  • Manage user access requests and ensure Verizon audit policies are performed regularly
  • Assist with system design and software testing to prevent technical breakdowns in future
  • Document Bugs and Application Issues
  • Be the subject matter expert in one of the following 3 areas of system.
  • Security Managementb. Virtualization / Scaling / AWSc. c Management



  • Must have excellent interpersonal and technical skills to troubleshoot problems accurately
  • Must have grace under pressure and possess a patient attitude to deal with a variety of situations and personalities.
  • Must be able to listen attentively, speak calmly and document user problems comprehensively
  • Must have good judgement, clear communication skills and the ability to help others.
  • Must have the ability to learn new software and apply deductive reasoning to analyze technical issues
  • Web technologies IIS, Apache, Tomcat, Weblogic



  • Database technologies Oracle- Powershell, Python, MS Batch- DevOps and CI/CD process implementation using tools like JIRA, Jenkins,
  • Ansible Preferred - Extensive experience in deploying docker images and its management.
  • Expertize in one of the following areas:a. Security Management Preferred b. Virtualization / Scaling / AWSc. Performance Management

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