Job ID : 29748
Location : ST. LOUIS, MO
Company Name : Atechstar
Job Type : Full-Time, Parttime, Contract, Training
Industry : Information Technology
Salary : $36,000 - $47,000 per year
No. of Positions : I Have Ongoing Need To Fill This Role
Required Skills : Conducting Online Chats, Critical Thinking
Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance
The Tech Support Analyst will i nstall, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software. Operations for internal and external users. Provide support, development and/or leadership guidance to all Red Cross volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
1: Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.
2: Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
3: Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
4: Prepare metrics, activity and progress reports regarding projects, tasks, and operations
5: Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.
6: Provide training and guidance to other staff. Contribute expertise to projects.
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