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Technical Account Manager

Vizio Inc. – Seattle, WA

VIZIO, Inc., headquartered in Irvine, California, is Americas Smart TV and Sound Bar Company. VIZIO s mission is to be the industry leader in Consumer Electronics by consistently delivering the latest technologies at the most affordable price. VIZIO s brand promise is to deliver innovative, premium-quality consumer electronics with an unwavering focus on the needs of our consumers. We are currently seeking a Technical Account Manager at our Seattle, WA offices.

You will be responsible for building and managing user experiences on TV, mobile, and tablets. The Seattle office is a fast paced, highly collaborative start-up like environment that primarily focuses on the SmartCast product line. As a Technical Account Manager on VIZIOs Mobile and Platform Services team, you will collaborate to understand and coordinate technical requirements between VIZIO software development teams and External Partners. You will be responsible for helping write and maintain documentation to ensure that customer, partner and internal cross-functional requirements are understood and communicated clearly. Acting as a Technical Account Manager, the incumbent will regularly communicate with external Partners to align feature roadmaps, coordinate development, testing and release of new features, and provide ongoing status to internal and external stakeholders.

You will:

  • Engage with Partners and Customers regularly as a trusted technical advisor to understand their business challenges and objectives
  • Provide technical expertise during the partner integration lifecycle, review and test partner integrations regularly and troubleshoot implementation issues and data discrepancies.
  • Dive into customer reported issues and determine the root cause.
  • Effectively work across functional groups such as Product, Business Development and Engineering teams to resolve issues.
  • Triage product issues reported by engineers, testers, and users to schedule bug fixes based on priority.
  • Work with engineering teams to track progress and align development tasks to the product roadmap.
  • Create and maintain integration documentation in Jira and Confluence, including Product Requirements, Roadmaps, and Wiki pages.

What you bring to the table:

  • Experience working with high-profile, external Partner businesses and organizations.
  • Experience in delivering internal and consumer-facing products and services.
  • Previous experience working as part of a software development team.
  • Desire to innovate and dive deep into technical solutions. A background in managing software development lifecycle to achieve results in a fast-paced environment.
  • Exceptional organizational skills including prioritization, scheduling, documentation, time management, and meeting deadlines.
  • Exceptional communication and interpersonal skills with both technical and non-technical stakeholders including facilitation, listening, initiative and motivating stakeholders.
  • Deep understanding of software engineering concepts and ability to manage tradeoffs and increase predictability and reliability of software delivery.
  • BA or BS Degree or equivalent demonstrated experience.
  • Minimum of 3 years of Program or Account Management.

Bonus points:

  • Experience working with AWS, Google, or Apple technologies and development environments.
  • Experience working with hardware engineering teams.
  • Experience working with Voice Recognition software and services such as Alexa, Siri or Google Assistant.

VIZIO, Inc. reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. VIZIO, Inc. may require an employee to perform duties outside his/her normal description.

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