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Technical Analyst

The University of New Mexico – Albuquerque, NM

Engineering, Information Technology, Design

Salary : $50000 - $60000  / YEAR

Minimum Qualifications

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Experience in installing, configuring, and troubleshooting audiovisual components.

Experience troubleshooting installation and configuration of common hardware and peripherals such as projectors, wired/wireless microphones, audio mixers and echo cancellation technologies.

Ability to analyzing complex end-user computer problems and providing documented solutions, including any tracking and reporting of support tickets and phone calls.

Ability to communicate technical solutions to non-technical people both verbally and in writing.

Experience with the creation of user documentation for common issues (i.e. creation of FAQs, knowledge base articles, etc.).

Experience with audiovisual design and install, gathering requirements from stakeholders, and working with external vendors.

Experience with audiovisual network monitoring tools.

Experience working with IT ticketing systems.

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