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Technical Analyst

AgriBank – Little Rock, Arkansas



Skill in analyzing information to formulate logical and objective conclusions



Salary : $50000 - $60000  / YEAR

Minimum Qualifications

Associate’s degree in computer science or related field

5 years of related experience

Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

Working knowledge of Microsoft Systems and Technologies

General knowledge of software roles, services and applications

General knowledge in installing, administering and configuring technological platforms and systems

General knowledge in working with switches and routers

Skill in listening and conveying awareness of a customer's problem or issue to find resolution

Skill in analyzing information to formulate logical and objective conclusions

Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers

Skill in planning and coordinating projects

General knowledge of network infrastructure and concepts

Deep understanding of professional customer service principles and practices

Skilled at troubleshooting issues remotely

Skilled at providing hardware and peripherals support to users

Skills in working with mobile devices preferred

Skilled at working with Microsoft Windows, Microsoft Active Directory and other related systems

Knowledge of alternate operating systems a plus

Skilled at working with Microsoft Office applications

Understanding of general systems security

Skilled at troubleshooting software issues

Ability to travel up to 50% of the time to various branch locations

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