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Job ID : 31940

Location : Nashville, KS

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $20,000 - $40,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Networking Hardware, Software Systems.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Respond quickly to all service requests and incidents.
  • Manage incidents and service requests reported over the phone,chat, employee self-service tickets or e-mails.
  • Recording, classifying and maintaining the integrity of data within the incident and service request recording system - ServiceNow.
  • Assessing the impact and risk of incidents and timely escalation.
  • Handling customer queries and resolving incidents which are within the scope of Service Desk using remote access software.
  • Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.

Key Skills:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with a bility to explain technical issues to technical and nontechnical staff.
  • Strong analytical and problem-solving skills.
  • Superior understanding of computer and networking hardware and software systems.

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