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Technical Desktop Support Specialist


Job Id : 7973

Jobtitle : Technical Desktop Support Specialist

Location : Scottsdale, AZ

Company Name : Kforce Technology Staffing

Industry : Information Technology

Salary : $39,000 - $68,490  YEAR

Job type : Fulltime

Posted on: 2019-11-27


Required Skills : Active Directory, Office 365, NTFS, Help Desk, L1 Support

Benefits : No benefits are available


Duties:

  • Work directly with customers to resolve technical issues while tracking detailed information about each customer's service need in an IT Service Management System
  • Handle Tier 1 help desk incidents through tickets and/or phone
  • Working life-cycle of a help desk incidents and service requests in a timely manner with thoroughness, attention to detail and a high level of customer services/satisfaction while providing customers updates throughout the process
  • Clearly documents problem descriptions and step-by-step solutions in a Knowledge Base Library
  • Works with other network personnel in a team-oriented manner, constantly learning from one another's talents and skills
  • Test fixes to ensure problem has been adequately resolved
  • Facilitates the setup of user accounts and permissions in a variety of platforms (Active Directory, Office 365, and NTFS)
  • Communicate with management on PC and network issues/service request by escalating clearly identified issues and steps taken to resolve when applicable. Able to conduct research in a wide range of computing issues as required
  • Install, modify and repair computer hardware and software
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional. publications; establishing personal networks

 

Qualifications:

  • AS degree
  • 3-4 years of progressive work experience in information technology infrastructure role will be considered in lieu of formal education
  • 1-4 years of work experience in information technology support role
  • 1-2 years of work experience working in a Windows environment
  • Experience with Active Directory is required
  • Experience with Office 365 is preferred
  • Excellent phone etiquette, written and verbal communication and interpersonal skills a must
  • Exceptional time management with the ability to cope with pressure, prioritize tickets in an ITSM system and other responsibilities and meet agreed service-level agreements individually and as a team member
  • Self-motivated and driven towards continuous improvement in knowledge and skill development
  • Intermediate experience with MS Windows 10, Office 365, MS Office Suite 2013+, ITIL based service desk systems
  • Foundational experience with Anti-Virus platforms, Imaging Deployment Technology (e.g., MDT, WDS), Remote Phone Support, Mobile Technology (e.g., iOS, Android)
  • Experience with PowerShell is a plus but not required
  • Exceptional work ethic and the highest levels of integrity

 

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