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Technical Support (Picbasic)

Job ID : 27041

Location : Miami, FL

Company Name : QData

Job Type : Contract

Industry : Information Technology

Salary : $10 - $13  per hour

No. of Positions : 1

Required Skills : Technical Support (Picbasic)

Benefits : No benefits are available

Job Description :

Required Proficiency:

  • Day to day critical ticket resolution for the process related issues by closely working with BDSI users
  • Investigate and resolve functional and technical issues allocated daily on Picbasic / Unidata /RBO
  • Triage and resolve basic technical and functional issues allocated daily
  • Respond to queries from users on application functionality across countries listed in the scope
  • Monitoring of CRON jobs and background processes
  • Service Requests Handling
  • Onboarding / Offboarding
  • Deployments / Rollbacks
  • Perform monthly / Yearly Support Tasks
  • Write / Update SOP's in Service Now whenever required.
  • Provide Oncall & weekend  support for P1/P2 issues reported



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