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Technical Support Business Analyst

Job Id : 14809

Jobtitle : Technical Support Business Analyst

Location : Carbondale, IL

Company Name : BSC Solutions, Inc.

Industry : Information Technology

Salary : $49,000 - $67,000  PER YEAR

Job type : Contractor

Posted on: 2020-07-07

Required Skills : Technical Support, Requirement Gathering, Internet Connectivity Protocols, Java/XSLT, EDI

Benefits : No benefits are available


  • Act as a technical expert in regards to integration and connectivity methods, protocols, security, and practices for both internal and external customers
  • On-boarding, testing, troubleshooting, and deploying customer connections with trading partners
  • Provide the highest level of service through communication, which will include discussion of customer information, connectivity parameters, and validation of data
  • Provide escalated support for the Integration Support team, acting as customer experts in regards to their integration
  • Mine data using Oracle SQL Explorer or related SQL editor

Required Skills

  • 4+ years of experience in Technical Support and a Bachelor’s degree in Computer Science
  • Possess exceptional listening and both written and verbal communication skills
  • Experience with detailed business requirement gathering and creating functional specifications
  • Experience with internet connectivity protocols (SFTP, FTP(s), HTTP(s), SMTP, etc...)
  • Knowledge of encryption, security, and cipher suites (TLS, SSL, PGP, Public Key encryption, etc.)
  • Relational database experience, preferably Oracle
  • Experience with Windows and Unix environments
  • Knowledge of SOAP and REST based web services
  • Experience with scripting languages, preferably Java and XSLT
  • Must be a self-starter, team player, result driven and possess the ability to multitask
  • Computer inter/intranet savvy and proficient on Word, Excel, Outlook, etc...

Preferred Skills

  • Knowledge of EDI standards (ANSI X12, EDIFACT) and common XML standards (XCBL, CXML, OAGIS, Papinet, RosettaNet) is a plus
  • Prior experience in the Health Care field (knowledge of HL7, Hospital EMR Systems, and HIE’s) is a plus


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