Determine the needs of end users of technical documentation
Study product samples and talk with product designers and developers
Work with technical staff to make products easier to use and thus need fewer instructions
Organize and write supporting documents for products
Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
Standardize content across platforms and media
Gather usability feedback from customers, designers, and manufacturers
Revise documents as new issues arise
Experience with Primavera P6 SW products highly preferred
Technical writer will create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product release, technical writers also may work with product liability specialists and customer service managers to improve the end-user experience through product design changes.
Work closely with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds.
Applying their knowledge of the user of the product, technical writers may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. Technical writer may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
Bachelor's degree in Literature, Journalism, Engineering or related field and equivalent proven work experience specifically in writing Technical Manuals, Collateral and Commuications.
3+ years of experience working in a technical writing environment, with proven ability to deliver high quality & accurate communicae.
Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
Detail-oriented and passion for problem-solving
Ability to work on own initiative or as part of a team
Knowledge of data tools