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Technical Writer

Gaea Global Technologies – Raleigh-Durham, Carolina



Engineering, Information Technology, Design



Salary : $50000 - $70000  / YEAR

Determine the needs of end users of technical documentation

Study product samples and talk with product designers and developers

Work with technical staff to make products easier to use and thus need fewer instructions

Organize and write supporting documents for products

Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding

Standardize content across platforms and media

Gather usability feedback from customers, designers, and manufacturers

Revise documents as new issues arise

Experience with Primavera P6 SW products highly preferred

Technical writer will create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users within a company or an industry. After a product release, technical writers also may work with product liability specialists and customer service managers to improve the end-user experience through product design changes.

 Work closely with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds.

Applying their knowledge of the user of the product, technical writers may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. Technical writer may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

 

MUST HAVES:

Bachelor's degree in  Literature, Journalism, Engineering or related field and equivalent proven work experience specifically in writing Technical Manuals, Collateral and Commuications. 

3+ years of experience working in a technical writing environment, with proven ability to deliver high quality & accurate communicae.  

Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights

Detail-oriented and passion for problem-solving

Ability to work on own initiative or as part of a team

Knowledge of data tools

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