Technology Expert

Burns Buick GMC Hyundai Genesis – Marlton, NJ

Description

The Technology Expert at Burns Buick GMC is a highly active and engaging role at the dealership with a huge emphasis on technology and customer experience. Think Apple Genius Bar. Responsibilities include helping customers of all ages connect with their vehicles and understand the technology in industry leading Buick and GMC vehicles. The opportunity for the Technology Expert is to interact with customers in a fun and exciting way that provides value to those that are purchasing vehicles or current owners who would typically be waiting while their vehicle is being serviced.

Job Duties:

  • New and Pre-Owned vehicle deliveries During peak hours, the Technology Expert will be in charge of delivering new and pre-owned vehicles to Burns customers at the dealership. Providing a VIP experience on site for every customer through strong communication skills, attention to detail and the ability to multi-task in a dynamic environment are essential.
  • Connection Center simulated technology demonstrations Through certain General Motors apps and videos, the Technology Expert will be able teach customers about their vehicle while it is being serviced.
  • In-vehicle technology demonstrations Sometimes, customers will still have questions or will return to the dealership to solve specific issues. In this case, it is recommended that the Technology Expert visit with the customer in their vehicle and diagnose any issues with the customer directly.
  • OnStar demonstrations Most General Motors vehicles are equipped with industry leading OnStar systems. These systems allow customers to stay connected to their vehicles from anywhere in the world. Making sure that customers fully understand the functions of this system leads to amazing positive experiences for the customer. Additionally, many customers may not have active services at which time the Technology Expert can provide offers free of charge to customers.
  • Social Media Engagement The Technology Expert may be asked to participate in engaging with customers and potential customers through the use of social media platforms such as Facebook, Twitter, YouTube and Instagram. Additionally, the Technology Expert will be responsible for encouraging those customers whove had an outstanding experience to share that with others on the web to promote the Burns organization through a platform we work with called Podium.
  • Core Competencies:
  • Computer and technical skills
  • Customer Focus
  • Listening and Verbal skills
  • Self-Motivation
  • Organization
  • Timeliness
  • Attention to Detail
  • Ability to learn and adapt
  • Burns Buick GMC Hyundai Genesis - 25 days ago - save job - original jobIf you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

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