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Trainer

C3/CustomerContactChannels – Twin Falls, ID

Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Temp Trainer

Job Responsibilities

  • Deliver new hire and ongoing training with emphasis on Customer Service and Sales Skills, Client product knowledge, as well as C3 policies and procedures.
  • Maintain a high success rate of graduates as demonstrated by high ratings/scores on graduate evaluations and on the job performance.
  • Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
  • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
  • Ensure class readiness before the start of the new hire class.
  • Submit weekly reports and analysis as required by the reporting manager.
  • In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
  • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
  • Support the Call Centre personnel during the operations as defined in the training curriculum and process.
  • Any other duties and responsibilities assigned by management of the company.

If youve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

C3/CustomerContactChannels - 30+ days ago - save job - original job

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