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Job Id : 4276

Jobtitle : UX Designer

Location : Charlotte, NC

Company Name : MOODY\'S

Industry : Information Technology

Salary : $50,000 - $80,000  YEAR

Job type : Fulltime

Posted on: 2019-08-20


Required Skills : UI/UX Design,MS Excel, Visio ,HTML A Plus 

Benefits : No benefits are available


UX Designer - IT Service ManagementJob Description Core Purpose of Role: Design highly intuitive, efficient, and effective user experiences for employees and non-employee consultants of Moody's, factoring in all key aspects of the IT service experience that enable customer goals. Responsibilities

  • Builds a strong understanding of customers challenges, through interviews, workshops, research, regular customer dialog, persona building, data analysis, tool comparisons, and regular feedback cycles.
  • Clearly articulates those challenges to senior management and other peers, particularly developers and testers, through human-centered design and user journeys
  • Designs end-to-end user experiences that address the concerns of the customer and ensures their goals are met using prototypes, wireframes and feature/story documentation.
  • Provides design leadership for ServiceNow's user interface, establishing UI standards and policies to ensure a clean, intuitive and user-friendly UI.
  • Conducts usability testing with end users to ensure the service and product meets the user's needs.
  • Builds consensus and identifies opportunities for further improvements
  • Delivers a set of UX design principles for IT Service Management
  • Uses industry standard best practices for UI/UX design, process design and IT Service Management e.g. ITIL, Lean Six Sigma

Required Skills, Competencies • Proficient in UX, process design and facilitation of customer workshops.

• Strong communication skills. Can present and justify design decisions.

• Skilled in interpreting business priorities and understanding business needs.

• Knowledgeable of industry trends for UX/UI design.

  • Highly analytical, leveraging research, interviews and prototypes to understand user goals.
  • Highly proficient in design thinking, leveraging industry-standard practices for UX and UI design such as: rapid prototyping, wireframing, information architecture, human-centered design, personas
  • Ability to translate designs into stories and features for developers to deliver.
  • Experience working in a global or heavily outsourced organization
  • Strong prioritization and organization skills. Able to balance multiple demands at once.
  • Superior written, oral, communication and presentation skills - ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers

Qualifications  • Minimum 5 years experience including 2-3 years as a UX designer, business analyst, or solutions architect

• Bachelor of Arts or Science degree or equivalent experience required; IT or related technical field is highly preferred.

• ITIL v3 foundation preferred. PMI, SCRUM, Prince or equivalent project management qualification a plus but not required.

• Strong MS Excel, Visio and other MS Office skills required

• Proficiency in ServiceNow administration a plus

• Proficiency in front-end UI languages, particularly javascript and HTML a plus 

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected] This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.  

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