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Voice Engineer (Finesse/Jabber)

Job Id : 8214

Jobtitle : Voice Engineer (Finesse/Jabber)

Location : Akron, OH

Company Name : HCL Global Systems

Industry : Information Technology

Salary : $50,590 - $97,450  YEAR

Job type : Fulltime

Posted on: 2019-12-03

Required Skills : Service Desk, SIP, Dumbarton, Barberton Phone System, Jabber, Finnese

Benefits : No benefits are available

Job Description:

  • Get Finesse operational with Tech Mahindra for their Service Desk
  • Setup redundant Jabber and Contact Center VMs in Lancaster
  • Bring up Lancaster SIP circuit call paths for US calling
  • Bring up Lancaster SIP call paths for Canada
  • Ensure Lancaster phone system is fully redundant backup for Barberton phone system
  • Move Barberton phone system to Involta
  • Build out Call manager server in Dumbarton
  • Migrate Dumbarton phone system to new local call manager
  • Decomm Esbjerg Call Manager Upgrade firmware Barberton Call Center to more current version 

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