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Voice Support Engineer


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Hope you are doing good!

We are hiring for Voice Support Engineer/L3 Support with one of our clients if you are interested then revert back ASAP with your updated resume.

Only USC will work on this requirement.

Here is the requirement:

Position: Voice Support Engineer/L3 Support

Location: San Josa,CA

Duration: 6 months

Job description

  • Provides second/third level technical support for voice and video technologies to Ciscocustomers, partners, account teams, and other Technical Assistance Center engineers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Provides technology/product training and intellectual property material as required.
  • Acts as focal point for large account network problem resolution.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems.
  • Submits complete and correct bug reports in area of expertise.
  • Interacts across other technical teams and development teams at peer level.
  • Acts as a technical expert and provides support on a world-wide basis.
  • Generate clear and concise documentation in the form of case notes, technical tips and white papers.

Minimum Qualifications

  • 5+ years experience in troubleshooting Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP
  • Experience working on IOS voice gateways, dial peers, and unified call processing (UCP) 3+ Years of experience in Unix and Networking
  • Knowledge of Oracle SQL is a plus Shell scripting ,
  • Python , Perl , Java scripting experience Desired Skills
  • Extensive SIP knowledge and troubleshooting will be preferred
  • Cisco Telepresence and Video solutions knowledge is plus Virtualization

Job Types: Full-time, Contract


  • Relevant: 6 years (Preferred)


  • High school or equivalent (Preferred)

Work authorization:

  • United States (Preferred)

Contract Length:

  • 1 year
  • More than 1 year

Full Time Opportunity:

  • Yes

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