The Logistics Coordinator will be responsible for ensuring that our client is updated on a timely basis as to the status of their shipments throughout the entire transportation lifecycle. Additional responsibilities include interacting with the logistics planner and logistics customer manager to identify and resolve any issues that would impact the timely pick-up and delivery of our customers freight, managing through carrier and capacity issues, late releases of clients freight, rush or hot shipments and claims all while consistently presenting the client with timely solutions that meet their pick up, delivery and transit requirements. There will also be a regular interaction with Sales and Operations to improve the delivery of our services and suggestions on how to increase the organizations operational efficiency and effectiveness based on client conversations and interaction and the creation/management of KPIs and client scorecards and/or satisfaction surveys.
Primary Tasks & Responsibilities:
Knowledge & Skill Requirements:
Job Type: Full-time
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