Warehouse Logistics Coordinator

Preferred Freezer Services – Wilmington, CA

Position Summary:

The Logistics Coordinator will be responsible for ensuring that our client is updated on a timely basis as to the status of their shipments throughout the entire transportation lifecycle. Additional responsibilities include interacting with the logistics planner and logistics customer manager to identify and resolve any issues that would impact the timely pick-up and delivery of our customers freight, managing through carrier and capacity issues, late releases of clients freight, rush or hot shipments and claims all while consistently presenting the client with timely solutions that meet their pick up, delivery and transit requirements. There will also be a regular interaction with Sales and Operations to improve the delivery of our services and suggestions on how to increase the organizations operational efficiency and effectiveness based on client conversations and interaction and the creation/management of KPIs and client scorecards and/or satisfaction surveys.

Primary Tasks & Responsibilities:

  • Provide our clients with the highest levels of customer service; maintain constant client and carrier communications, solutions-based can do attitudes and consummate professionalism throughout the transportation lifecycle
  • Identify and prioritize clients logistics needs, partner with warehouse operations and logistics team to communicate recommendations to management in order to achieve a holistic, efficient and effective end to end product distribution model
  • Assist in the development of sustainable cost-effective solutions that leverage Preferred Freezer Services (PFS) inbound and outbound volume, systems, and partnerships
  • Assist in the creation and implementation of a transportation capacity strategy that includes contingency plans to support varying levels of company sales and changes to supply/demand patterns including market/capacity driven price fluctuations
  • Follow existing processes and procedures to ensure daily execution of transportation policies, operating standards, and service level agreements
  • Assist in the development and support the use of key performance indicators (KPIs), metrics and periodic reporting to help drive execution and process uniformity and compliance across all regions and with all clients and transportation providers
  • Adhere to existing logistics processes and apply both industry and organizational best practices
  • Education/Experience:

  • Bachelors Degree
  • Minimum 3 years of Logistics experience
  • Minimum 3 years of experience as a Logistics Coordinator / Account Representative or similar role/function
  • Knowledge & Skill Requirements:

  • Bachelor s degree in Engineering, Business and/or Supply Chain/Logistics discipline preferred.
  • Minimum 3 years experience or equivalent in transportation and/or supply chain required.
  • Must possess a thorough understanding of supply chain and transportation methods/modes, cost structures, service requirements, tariffs, fuel scales, accessorials, equipment and infrastructure to ensure the optimal day-to-day management of clients.
  • Ability to effectively communicate with individuals/groups from varied backgrounds and skill levels.
  • Detail and multi-task oriented. Strong analytical, critical thinking and problem-solving skills.
  • Strong interpersonal skills, written and verbal communication skills, and implementation and facilitation skills.
  • Experience with logistics-related software a plus (both transportation and warehouse modules).
  • Job Type: Full-time


  • Logistics: 3 years (Preferred)
  • Warehouse: 3 years (Preferred)
  • Work Location:

  • One location
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