WFL Consultant

Armed Forces Services Corporation – Lemoore, CA

This is a Temporary position. The Work and Family Life (WFL) consultant supports Navy Fleet and Family Support Programs, a central delivery system for service member and family support. The WFL consultant works at the installation Fleet and Family Support Center (FFSC) to provide services that facilitate personal and family readiness and adaptation to life in the military. The programs they support are designed to keep individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.

WFL Consultants are non-clinical personnel who may provide one-on-one consultation, information and referral, classroom training, workshops, and seminars. The employee filling this WFL Consultant position will work as a specialist primarily in the Transition Assistance/Family Employment functional areas, but could be assigned to assist in any of the Work and Family Life Consultant programs and services identified below.

Job Duties:

Deployment and Mobilization Support

  • Provide pre-deployment, mid-deployment, return and reunion, and post-deployment briefs/ workshops for commands, sailors and their families.
  • Provide outreach efforts that target (at a minimum) the most at-risk groups to include: first-term service members geographically separated or socially isolated families, single parents, foreign-born spouses and others with special needs.
  • Provide deployment briefs/workshops that are tailored to the command demographics needs (e.g., singles, new parents, couples, and children) and should address the needs of the type of command (e.g., special warfare, air, submarine, surface, etc.). Deployment materials and checklists should be appropriate and be provided to requesting commands.
  • Provide deployment services and information to mobilized reservists and family members, as well as to individual augmentees and family members.
  • Provide information to school staff, teachers, and guidance counselors to ensure they understand the unique needs of military children.
  • Provide training, briefs/workshops to Command Family Readiness Groups.
  • Provide aggressive command outreach and liaison to ashore and afloat commands.
  • Provide Pre- and Post-Deployment SAPR training using Navy standardized curricula, when not provided by SAPR personnel.

  • Individual Deployment Support

  • Provide standardized Individual Augmentee (IA) family case management IAW CNIC Individual Deployment Support Desk Guide.
  • Serve as the designated POC for an individual Sailor or family to support them in obtaining necessary services before, during and after IA assignment.
  • Serve as a liaison with other military community agencies. Provide regular follow-up and case management services per family request for assigned IA sailors or family members.
  • Using existing resources, support families by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with IA assignment.
  • Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.
  • Address system lapses in a timely and professional manner.
  • Utilize information technology including the internet as available to keep abreast of changes.
  • Serve families and provide support where needed, while being responsive to the overall needs and tempo of the FFSP.
  • Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary.

  • Repatriation

  • Provide current information, referral and a range of support services to families when designated as the familys safe haven POC.

  • Ombudsman Training and Support

  • Coordinate and offer the standardized Ombudsmen Basic Training (OBT) course locally by certified OBT trainers to meet training need.
  • Coordinate and conduct advanced Ombudsman Training, to include after hours training to best meet the needs of the customers.
  • Maintain a current and complete roster of local Ombudsmen including Naval Reserve Ombudsmen.
  • Provide support and consultation to Ombudsmen, Assemblies, and Commands.
  • Relocation Assistance
  • Maintain current, updated installation relocation data that are available to customers and on OSD websites.
  • Provide inbound and outbound relocation programs through briefs/workshops and individual assistance for eligible military and family members.
  • Provide full-range of Inter-Cultural Relations programs OCONUS and a full range of overseas preparation briefs/workshops and individual assistance CONUS.
  • Provide homeport change assistance services and support.
  • Conduct Sponsor training.
  • Liaison with School Liaison Officer and Child and Youth programs to ensure Military children are provided relocation support.

  • Life Skills Education

  • Provide life skills education for sailor and families in seven core content areas including: stress management, anger management, suicide prevention, relationships, new spouse orientation, communication skills and parenting.
  • Provide Operational Stress Control information during existing programs and services whenever feasible and practical.
  • Provide a comprehensive array of parenting classes that are tailored to specific developmental periods, e.g., parenting newborns, toddler, teens, etc.
  • Develop an extensive variety of class materials for customers to enhance the learning experience.
  • Coordinate with other support programs such as Chaplains, Child and Youth, and Drug and Alcohol programs to ensure consistency in delivery of life skills programs and services.
  • Be prepared to offer programs as single or multi-session classes/workshops and to offer workshops/classes at times and locations, to include after hours, to best meet needs of customers.

  • Transition Assistance

  • Coordinate, publicize, facilitate, and host TAP workshops (e.g., 5-day Transition GPS workshop, Career Tracks, and Capstone Event) in coordination with partner agencies to include, but not limited to, the Department of Labor, Department of Veterans Affairs, and Small Business Administration.
  • Ensure that TAP workshops include all required content areas, adhere to class size requirements, are offered with sufficient frequency to minimize wait time, and ensure each student is given the opportunity to complete the online feedback survey prior to the end of the final day of the course.
  • Provide individualized counseling and assistance to all transitioning military and family members.
  • Provide assistance to customers utilizing the FFSP Career Development Resource Center.
  • Coordinate delivery of workshops and individualized assistance on Career Technical Training, Accessing Higher Education, and Entrepreneurship.
  • Serve, as needed, on the Family Readiness Coordinating Committee (FRCC).
  • Organize, promote and/or support area job fairs and employment expositions with local, state and/or Federal agencies.
  • Provide CONSEP seminars to first-term and mid-career personnel in coordination with Command Career Counselors.
  • Provide training to command/unit leaders on Transition Assistance Programs detailed in the VOW Act of 2011, and VEI Task Force requirements.
  • Ensure Transition GPS group workshops are entered into DMDC TAP data collection system.
  • Provide both group and/or selfpaced facilitation for the Accessing Higher Education (AHE) Career Track, as outlined in the standardized curriculum. (The NAFI will provide training to any contract personnel requiring training on the standard curriculum.)

  • Family Employment Readiness

  • Coordinate, publicize and provide a wide variety of family employment readiness workshops (e.g., effective job search and interviewing, resume writing), with outreach into the community.
  • Provide individualized skill assessment, career counseling and coaching to family members seeking employment assistance.
  • Provide assistance to customers utilizing the FFSP Career Development Resource Center.
  • Organize, promote and/or support area job fairs and employment expositions with community- based, local, state and/or Federal agencies.

  • Personal Financial Management Basic Education and Training

  • Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.
  • Respond to requests for age-appropriate classes or seminars to youths and teens as part of on-base education.
  • Conduct initial and refresher Command Financial Specialist (CFS) training.
  • Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management.

  • Emergency Case Management Support

  • Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary services for current status and future permanent transition.
  • Serve as a liaison with other military community agencies. Provide intensive case management services for assigned sailors or family members.
  • Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition.
  • Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.
  • Address system lapses in a timely and professional manner.
  • Utilize information technology including the internet as available to keep abreast of changes.
  • Serve families and provide support where needed while being responsive to the tempo and the overall needs within FFSP.
  • Coordinate and integrate family services and referrals utilizing on- and off-installation resources, state, intra-state, and federal services as necessary.
  • Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

  • All Program areas:

  • Ensure that services are entered and counted in on-line systems used by FFSPs including FFSMIS and the automated Centralized Scheduling and Metrics system
  • Fully support the FFSP role in emergency preparedness and response including participation in exercises and execution of an Emergency Family Assistance Center when directed, to include:.
  • Participate in emergency response exercises carried out by the Region, Installation or FFSP.
    Facilitate FFSP participation and activities in support of public awareness campaigns such as
    Ready Navy
    Implement emergency response plans in the event of an actual situation requiring humanitarian response.
    Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.
    Prepare and conduct management briefings in order to communicate recommendations on training
    and exercises.

    Return and Reunion Services:

  • Individuals in this position could be assigned to provide Return and Reunion Services as part of job duties. Tasks include planning, coordinating and executing the delivery of programs aboard ship at the end of long overseas deployment, plus training and certifying staff to be Return and Reunion team members. Return and Reunion teams are deployed at the request of a command or aircraft carrier battle group to provide programs while in transit to home port for the purpose of assisting personnel in managing their re-entry into family and community life. Deployments generally last a few days to two weeks. Return and Reunion assignments are generally filled by staff who volunteer for this role, but individuals should be prepared to do their share of rotations.

  • Requirements:

  • Bachelors in a social science or related behavioral science field OR combination of social science education and equivalent experience to a bachelors degree OR 4 years equivalent experience
  • Must demonstrate skills in making presentations and facilitating training for groups
  • Must possess professional knowledge of social services and/or education delivery systems
  • Must work well both independently and as a member of a team
  • Well organized and flexible
  • In OCONUS locations, strong preference is given to hiring on-site spouses/family members to minimize relocation requirements.
  • Staff providing Return and Reunion services must be physically and emotionally able to withstand the rigors of Return and Reunion trips. Some Return and Reunion trips may require a VISA.

  • Physical Requirements:

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    General Office Demands:

    Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
    Ability to communicate and interact with others, both in person and/or by telephone to conduct business
    Working under time pressure
    Working rapidly for long periods to meet deadlines
    Must be able to travel as needed and adhere to AFSC travel policies and procedures.
    Physical requirements can typically be characterized as sedentary: work involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

    Major Job activities and mental requirements:

    Multiple concurrent tasks
    Ability to perform under stress
    Reading and comprehension
    Writing
    Problem solving
    Confidentiality
    Customer contact

    Our Equal Employment Opportunity Policy:

    Armed Forces Services Corporation (AFSC) is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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