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Account Manger-Non Sales Healthcare

Job ID : 23141

Location : Earth, TX

Company Name : Cognizant

Job Type : Full-Time

Industry : Accounting/Finance

Salary : $44750 - $103512  per year

No. of Positions : 1

Required Skills : PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.n.

Benefits : None of These

Job Description :Essential Functions Building strong personal relationship with key associates of executive clients. Creating and executing account strategy to assure that we are aligned with partnership. Achieving SLAs (service level agreements) with high level of client satisfaction, diagnosing client issues for full resolution with root cause analysis. Providing knowledge and industry expertise to our key partners. Reviewing working reports to proactively identify potential issues and participating in business reviews and regular face-to-face meetings in conjunction with service delivery or senior service delivery peer. Qualifications Education: High school diploma, GED Certificate or equivalent. Bachelor s degree in Business or Healthcare Management preferred. Experience: Minimum of two years' customer service experience. Minimum of six months' experience in an associate service delivery manager role or one year of experience in outside account management or service delivery. Healthcare industry experience is preferred. Technical Competencies Proficient in Microsoft Office applications. Behavioral Competencies Strong written and verbal communication skills and a strong affinity for customer service and dealing with people. Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism. Ability to work and speak to (influence) all levels of leadership within client organizations, as well as TPS.

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