Application Support
Job ID : 30044
Job Title : Application Support
Location : In Vermont
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $170200 - $183000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 08-24-2022
Required Skills : Patience, Understanding, Acceptance.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Job Description:
Responsibilities:
- Proactively monitor, document and fix problems or anomalies found at our clients’ installations
- Manage and exceed customers’ expectation by providing excellent service.
- Ensure that all service level agreements are met and delivered according to Support specifications
- Versatility to rotation shift & pager scheduling.
- Participate in sharing knowledge and publishing Knowledge articles.
- Participate in any project deemed necessary by the organization.
Qualifications:
- Degree in Computer Science or equivalent.
- 2 years of work experience in Windows administration and technical customer support and/or a tertiary degree in a computer related field.
- Knowledge of Microsoft Windows operating systems for Servers and Workstations.
- Excellent communication skills in English and French.
- Experience running queries in Microsoft SQL Server.
Key Skills:
- Empathy with users.
- Patience and understanding.
- Acceptance of ownership.
- Investigation and diagnostic skills.
- Excellent customer service skills.
Company Details :
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It Support Analyst
Comapny Name :Atechstar
Job Location :Springeld
Job Description:
Responsibilities: Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup
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