It Support Analyst
Job ID : 30637
Job Title : It Support Analyst
Location : Springeld
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $138000 - $148000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-12-2022
Required Skills : Active Listening, Adaptability, Application Support.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams .
- Refer to internal database or external resources to provide accurate tech solutions.
Key Skills:
- Active Listening.
- Adaptability.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
Company Details :
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