IT Support Analyst
Job ID : 30203
Job Title : IT Support Analyst
Location : Nashville, GA
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $140200 - $147000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 08-31-2022
Required Skills : Active Listening, Adaptability, Application Support.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Job Description:
Responsibilities:
- Responsible for the Account Access - Provisioning, maintenance & control.
- Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well.
- Required to be on weekend on call shift to ensure critical apps are monitored and Supported.
- Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket.
- Work with the other Agent to ensure the tickets volumes are well handled and managed.
- Support Maintenance activity, Health Checks and User trainings.
- Support teams and ensure the documentation is applicable wherever it is applicable.
Key Skills:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Adaptability.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
Company Details :
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