IT Support Analyst
Job ID : 30581
Job Title : IT Support Analyst
Location : Nashville, NC
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Hospitality/Restaurant
Salary : $125000 - $135000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-09-2022
Required Skills : Active Listening, Adaptability, Application Support.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Refer to internal database or external resources to provide accurate tech solutions
- Prioritize and manage several open issues at one time.
- Document technical knowledge in the form of notes and manuals.
Requirements:
- Proven work experience as a Technical Support Engineer, Desktop Support.
- Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Familiarity with remote desktop applications and help desk software.
Key Skills:
- Active Listening.
- Adaptability.
- Analysis of Technical Issues.
- Application Support.
Company Details :
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