IT Support Analyst
Job ID : 30032
Job Title : IT Support Analyst
Location : In Springeld
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $140200 - $156000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 08-24-2022
Required Skills : Good interpersonal, Communication, Operating systems,
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Job Description:
Responsibilities:
- Triages complex issues that span across multiple technologies.
- Addresses tickets at remote offices and buildings across multiple locations within, including the boroughs.
- Assists clinical departments with coverage in a dedicated support capacity.
- Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements.
- Contributes to and helps maintain the Knowledge Base.
- Coordinates and executes large scale hardware refreshes and office relocation projects.
- Provides white-glove service to Senior/Executive Leadership as needed.
- Assists junior analysts with incidents when able, prior to escalating to another technology.
Key Skills:
- knowledge of computer hardware systems,
- Routers, and peripherals
- Knowledge of operating systems,
- Office software, enterprise software,.
- Excellent problem-solving skills.
- Good interpersonal and communication skills.
Company Details :
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