Service Desk Analyst
Job ID : 32807
Job Title : Service Desk Analyst
Location : New York Mills, NY
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $125000 - $154000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-21-2022
Required Skills : Time management, Teamwork, Collaboration.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Handle incoming tickets and provide second level support; document each call verifying customer information and including all troubleshooting steps.
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards.
- Escalate problems to appropriate individual/group.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Customer support.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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