It Service Desk Analyst
Job ID : 30884
Job Title : It Service Desk Analyst
Location : New York Mills, NY
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Hospitality/Restaurant
Salary : $128000 - $143000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-19-2022
Required Skills : Customer service, Communications, Software.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsiblities:
- Work with different Site / Onshore engineers to support.
- Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
- Work cooperatively with other team members including those in other regions.
- Working knowledge into Active Directory preferred.
- Logical bent of mind to isolate the root cause of the technical issues.
- Learn new skills and demonstrate high levels of proficiency with new technologies, tools and procedures as required.
Key Skills:
- In-depth knowledge of hardware and software.
- Up-to-date knowledge of IT and software trends.
- Strong customer service ethos.
- The ability to work well with people from all backgrounds.
- Strong communications skills.
Company Details :
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