Application Analyst

Job Description: 

Responsibilities:

• Support and maintain assigned services and systems
• Works with team to monitor, analyze and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
• Executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies
• Contributes to ongoing process to integrate end users requests with software functionality
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
• Participates in on call rotation
• Contributes to the maintenance of application/technical documentation and architecture diagrams

General Skills:

• Demonstrates proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
• Analyzes business requirements, recommends system changes, writes technical specifications, develops code and implements systems and system changes to address changing application requirements
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
• Analyzes production problems and identifies solutions/changes wherever necessary. Works with customers, application vendors, and other IS resources to secure necessary changes
• Demonstrates ability to facilitate meetings and document notes
• Understands and properly utilizes escalation paths and procedures

Customer Service:

• Responds thoroughly and promptly to customer needs and meet Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end-users, etc.)
• Actively participates and communicates with the project and support teams. Prepares and delivers effective support by seeking a thorough understanding of the teams goals and objectives.

Key skills:

• Customer service skills.
• Problem-solving ability.
• Analytical skills.