Application Analyst

Job Description:

Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of Clinical or Business applications and reports. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• The Analyst builds, tests, implements, and supports the needs of their application.
• Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.
• Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
• Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.
• Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
• Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to support processes.
• Participates in testing best practices and standards
• Works to implement applications according to requirements, specifications and compliance/regulatory standards.
• Participates in implementation of major version upgrades and special updates.
• Communication & Relationship Management
• Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFHS Standards of Excellence.
• Provides input to support technology planning
• Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
• Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

Overview:

• Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health.
• $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites.
• including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities.
• other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system.

Key skills

• customer service skills.
• problem-solving ability.
• analytical skills.