Application Support

Job Description:

Responsibilities:

• Proactively monitor, document and fix problems or anomalies found at our clients’ installations
• Manage and exceed customers’ expectation by providing excellent service.
• Ensure that all service level agreements are met and delivered according to Support specifications
• Versatility to rotation shift & pager scheduling.
• Participate in sharing knowledge and publishing Knowledge articles.
• Participate in any project deemed necessary by the organization.

Qualifications:

• Degree in Computer Science or equivalent.
• 2 years of work experience in Windows administration and technical customer support and/or a tertiary degree in a computer related field.
• Knowledge of Microsoft Windows operating systems for Servers and Workstations.
• Excellent communication skills in English and French.
• Experience running queries in Microsoft SQL Server.

Key Skills:

• Empathy with users.
• Patience and understanding.
• Acceptance of ownership.
• Investigation and diagnostic skills.
• Excellent customer service skills.