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Job ID : 30044

Location : In Vermont

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $170,200 - $183,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Patience, Understanding, Acceptance.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

Responsibilities:

  • Proactively monitor, document and fix problems or anomalies found at our clients’ installations
  • Manage and exceed customers’ expectation by providing excellent service.
  • Ensure that all service level agreements are met and delivered according to Support specifications
  • Versatility to rotation shift & pager scheduling.
  • Participate in sharing knowledge and publishing Knowledge articles.
  • Participate in any project deemed necessary by the organization.

Qualifications:

  • Degree in Computer Science or equivalent.
  • 2 years of work experience in Windows administration and technical customer support and/or a tertiary degree in a computer related field.
  • Knowledge of Microsoft Windows operating systems for Servers and Workstations.
  • Excellent communication skills in English and French.
  • Experience running queries in Microsoft SQL Server.

Key Skills:

  • Empathy with users.
  • Patience and understanding.
  • Acceptance of ownership.
  • Investigation and diagnostic skills.
  • Excellent customer service skills.

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