Business Analyst

Job Description :

Using advanced Microsoft Excel and Word skills, the person in this

position is responsible for analyzing and evaluating operational

performance metrics and resources for our technical operations’

functional areas. Maps metrics against the Company's operational plans

and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and

drive operational efficiencies. Develops and maintains standard reporting

measures, documentation and process, quantitative explanation of

relevant data, and ongoing analysis of alternatives and solutions. Provides

financial reporting, revenue analysis support, discount monitoring,

promotional modeling, and subscriber-reporting issue resolution to various

departments within the Company. Works with a team to deliver excellent

internal customer service. Employees at all levels are expect to:  

• Understand our Operating Principles; make them the guidelines for how

you do your job

• Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

• Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital tools and experiences

• Win as a team-make big things happen by working together and being

open to new ideas

• Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

• Identifies issues, analyzes available data and information, and

recommends changes to management.

• Creates and maintains multiple operational reporting tools.
• Provides analytical support of actual results against budget and

feasibility of proposed business strategies.

• Consolidates data reports and delivers to help drive data-based

strategic decision making.

• Validates data, daily, through cooperation from team members and

regular spot checks.

• Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Job Specification:

• Bachelors Degree or Equivalent
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• Generally requires 0-2 years related experience