Job ID : 24690
Location : Santa Anna, TX
Company Name : Jana Weeks Healthcare
Job Type : Full-Time, parttime
Industry : Biotech/Pharmaceutical
Salary : $55000 - $85000 per year
No. of Positions : 10+
Required Skills : Communications Manager,Process Analyst,Customer Care Associate,.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K
Call Center Representative Responsibilities Include:
Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions
Job brief We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
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