Job ID : 36812
Location : Michigan
Company Name : Goldmill Group
Job Type : Full-Time, Part-Time
Industry : Customer Service
Salary : $15 - $20 per hour
No. of Positions : I have ongoing need to fill this role
Required Skills : Front Desk Officer,Communication Officer, virtual assistant..
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
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