Chat Support Specialist

Responsibilities:

• Manage online chat and responsible for real time assistance ranging from potential sales opportunities, customer requests, and solving customer concerns and issues.
• Assist in lead generation by proactively reaching out to website visitors while acting as a bridge to Advisor sales conversions.
• Utilize customer service skills to solve real time issues while maintaining high level knowledge on Academy products and personal to transfer if needed.
• Partners with Management on customer and product issues to identify trends that may affect customer satisfaction levels while tracking chat KPI’s to provide a better overall customer experience.
• Demonstrate technical selling skills and product knowledge in all areas of IMG Academy.

Key Skills:

• Communication Skills.
• Multitasking Skills. 
• Empathy. 
• Typing and Data Entry. 
• Resourcefulness.
• Industry Expertise. 
• Positive Attitude.