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Chat Support Specialist


Job ID : 33865

Location : Chicago, IL

Company Name : Apollose

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary : $106200 - $107200  per hour

No. of Positions : I have ongoing need to fill this role


Required Skills : Communication Skills, Multitasking Skills, Empathy..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Manage online chat and responsible for real time assistance ranging from potential sales opportunities, customer requests, and solving customer concerns and issues.
  • Assist in lead generation by proactively reaching out to website visitors while acting as a bridge to Advisor sales conversions.
  • Utilize customer service skills to solve real time issues while maintaining high level knowledge on Academy products and personal to transfer if needed.
  • Partners with Management on customer and product issues to identify trends that may affect customer satisfaction levels while tracking chat KPI’s to provide a better overall customer experience.
  • Demonstrate technical selling skills and product knowledge in all areas of IMG Academy.

Key Skills:

  • Communication Skills.
  • Multitasking Skills. 
  • Empathy. 
  • Typing and Data Entry. 
  • Resourcefulness.
  • Industry Expertise. 
  • Positive Attitude.

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