Job ID : 25962
Location : Oklahoma City, OK
Company Name : QData
Job Type : contract
Industry : Information Technology
Salary : $45 - $50 per hour
No. of Positions : 1
Required Skills : Cisco Voice UCCX.
Benefits : None of These
Job Description :Expertise Required:
- At least 3 to 5 years of experience in Cisco IPT call center environment
- Basic understanding of CUCM , Cisco unity connection and UCCX
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection Voice mail services.
- Good understanding of VoIP, MGCP, H.323 and SIP services.
- Good Knowledge of Script editor , Finesse, CAD and IVR call flow.
- Good communication skills.
- Open for 24x7 availability.
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- independently resolve tickets within SLA.
- Adheres to standard operating procedures / work instructions.
- Follow the escalation process.
- Follow the shift hand-over process.
- Update worklogs.
- Update the knowledge base.
- Technically upgrade across versions of environment when required.
- Ticket Monitoring.
- On - call support.
- Opening Bridge Call.
Key Technologies:
- CUCM & Unity connection.
- SIP, MGCP and H.323 gateways..
- UCCX and Calabrio.
- Strong knowledge of UCCX.
Competency Level:
- CUCM Basic & Troubleshooting skills.
- Cisco Unity Connection Basic & Troubleshooting skills.
- Gateway Basic & Troubleshooting skills.
- Troubleshooting Tools exposure & Hands on Experience.
- Troubleshooting & Hands on Experience in Cisco Jabber.
- Troubleshooting & Hands on Experience in Cisco WebEx.
- Contact center Exposure.
- IP Phone troubleshooting skills.
