Client Services Representative

As a Client Services Representative, you represent the main point of contact for the clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. From training to your first call and beyond, you will be given the tools and support you need to make a difference for our clients. This is a fully remote work from the home role!

Roles & Responsibilities: 

• Talking to Paylocity clients on the phone and via email - apply critical thinking and problem-solving skills to research, troubleshoot, and provide solutions for issues of varying complexity.
• Provide exceptional quality service and effective communication with our clients.
• Collaborate with your team to ensure thorough, accurate, and timely resolutions are provided to our clients.
• Assist with internal projects and align with other departments to achieve company-wide goals.
• Proactively identify issues and utilize available resources to identify appropriate solutions for clients. What you bring:
• A proactive, independent, and logical approach to solving complex problems.
• Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment.
• The drive to learn and be resourceful in order to figure out solutions independently.
• An eagerness to build rapport with clients over the phone and email, focusing on providing quick but thorough responses and taking the time to get to the root of the issue.
• The ability to appropriately and effectively use resources to find and validate answers, and resolve and document issues.
• Strong technical aptitude - proficiency with Microsoft Office applications.
• Demonstrated basic mathematical aptitude and logical reasoning skills.
• Experience in a client-facing role, payroll, accounting, finance, and/or taxes.
• High School Diploma or GED required; Bachelor's degree is preferred.

Benefits and Perks:

• Competitive pay
• Comprehensive benefits (medical, dental, vision, 401k, plus insurance for your pets!)
• Tuition reimbursement
• Paid Parental Leave & Adoption Assistance
• Ample volunteer opportunities and events
• Health and wellness program
• Stock purchasing options (NASDAQ: PCTY)

Other Work-Related Details:

• Applicants must be located within The Greater Phoenix Area in order to be considered. The working hours for this position are Monday - Friday, 9:00am - 6:00pm (local time) March - November and 10:00am - 7:00pm (local time) November - March (per Daylight Savings Time).