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Job ID : 29399

Location : Mexico, NY

Company Name : Wipro Limited

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $125000 - $135000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Computer Equipment, Software Issues, Technical Support.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

General Responsibilities:

  • Provides front-line technical support to faculty, staff and students; resolves entry-level problems.
  • Follows established protocols to provide technology solutions in support of students, faculty and staff; escalates complex issues/problems to next level support or supervisor.
  • Shares existing resources and training materials to assist users; assists in identifying trends; updates documentation as needed.
  • Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
  • Documents and tracks calls received, and assists with following up with clients until a satisfactory resolution is reached.

 

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